Frequently Asked Questions

Think of our first session as a gentle getting-to-know-you conversation. There is no pressure to dive into deep or painful topics right away. Instead, we will focus on making you comfortable, talking about what brings you to therapy, and mapping out your goals. We will also spend a few minutes taking care of the logistics—like confirming your payment method, reviewing insurance details, and answering any outstanding administrative questions you might have. Above all, it is a space for you to see how the process feels and ensure you feel confident moving forward.

Generally, no. As a therapist, my role is not to tell you what to do or make major life decisions for you. You are the absolute expert on your own life.

Instead of giving advice, I offer a safe, objective space to help you untangle your thoughts, understand your emotions, and look at situations from new perspectives. Together, we will uncover your personal values, build your coping skills, and help you find the clarity you need to make choices that feel authentic and right for you.

There is no single answer to this because everyone’s needs, goals, and history are unique.

Some clients come to therapy with a highly specific, short-term goal (like managing a specific life transition) and find that 8 to 12 sessions provide the tools they need. Other clients utilize therapy for deeper, ongoing personal growth or long-standing patterns, choosing to stay in therapy for several months or even years.

Ultimately, you are in control of your journey. We will collaborate on your goals and regularly check in on your progress to ensure our time together remains valuable and aligned with what you need.

Yes, I offer both options depending on your preference and needs:

• In-Person Sessions: My physical office is located at 911 Broad Street, Durham, NC. It is a comfortable, private space designed to give you a dedicated environment for your healing journey.

• Telehealth Sessions: I also provide secure, HIPAA-compliant video sessions. This allows you to meet with me from the comfort and convenience of your own home or private space.

Please note: Due to licensing regulations, you must be physically located within the state of North Carolina at the time of our session for both in-person and telehealth appointments.

I have a strict 24-hour cancellation and rescheduling policy.

Because your appointment time is reserved exclusively for you, please provide at least 24 hours' notice if you need to cancel or change your session. If you cancel or reschedule with less than 24 hours' notice, or if you miss a session without letting me know, you will be responsible for the full fee of the session.

Please note that insurance companies do not reimburse for missed or late-canceled appointments, so this fee must be paid out-of-pocket using your card on file. Emergency situations are considered on a case-by-case basis.

The very first step is to schedule a free 30-minute phone consultation. This brief call allows us to discuss what you are looking for, ensure our schedules align, and determine if my approach is the best fit for your needs before we commit to a full session.

You can book this initial call by visiting my Consultation Calendar which will take you directly to my secure online calendar. If you cannot find a time that works for you, please send me a message via email (info@broadviewtherapydurham.com), and we will find an alternative time.

Currently, my practice is private-pay (out-of-pocket). My fees are:

• Initial Intake Assessment (60 minutes): $200

• Individual Therapy Session (50 minutes): $160

Payment is due at the time of service. I accept all major credit cards, HSA (Health Savings Account) cards, and FSA (Flexible Spending Account) cards through my secure, HIPAA-compliant client portal.

Insurance Update:
I am actively in the process of becoming an in-network provider with Blue Cross Blue Shield (BCBS) and Aetna. If you hold insurance with either of these networks and wish to work with me, we will start on a private-pay basis. Once my credentialing is fully finalized and active, we can seamlessly transition to billing your insurance directly.

I am actively in the process of becoming an in-network provider with Blue Cross Blue Shield (BCBS) and Aetna.

If you want to use your BCBS or Aetna benefits, I highly encourage you to schedule a free 30-minute consultation call with me today.

During our brief call, we can make sure we are a great clinical fit and talk through the current timeline for my network approval. If we feel like a great team, I will place you on my priority list. I will then contact you the exact day my credentialing goes live so we can get you scheduled right away.

Please note: While my network applications are processing, I am fully open and accepting new clients on a private-pay (out-of-pocket) basis at my standard rates.

Under the No Surprises Act, you have the right to receive a Good Faith Estimate (GFE) explaining how much your medical and mental health care will cost before you begin services.

Health care providers are legally required to give an estimate of the bill to clients who do not have insurance or who are not using insurance (private pay).

• How it applies to our work: Because our practice is currently private pay, I will automatically provide you with a written Good Faith Estimate after we complete our initial consultation and before your first intake session.

• What it includes: Your GFE will clearly map out the itemized costs of your initial intake assessment ($200) and your recurring individual therapy sessions ($160). It will also show an estimated total cost based on a standard timeline (such as weekly or bi-weekly sessions over a 12-month period) so you can budget predictably.

• Insurance updates: Once my credentialing with Blue Cross Blue Shield and Aetna is complete and we switch to billing your insurance network, a private-pay GFE will no longer be necessary.

• Your protections: The GFE is a projection, not a binding contract. However, if you ever receive a bill from me that is at least $400 more than what was outlined in your Good Faith Estimate, federal law gives you the right to dispute the bill.

To learn more about your rights regarding surprise billing, you can check out the Centers for Medicare & Medicaid Services No Surprises page.